Webinar Ospitalità Digitale: Sblocca la Crescita Digitale per il Settore Alberghiero

Privacy Policy

Our online platform is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services. By accessing or using this service, you signify your understanding of the terms of this Privacy Policy.

Information We Collect

We collect various types of information in connection with your use of our site and services.

Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, email address, phone number, company name, and details related to your property or business needs when you inquire about or use our services like online booking engine development, channel management, PMS integration, direct booking website creation, revenue management tools, or connectivity solutions. We may also collect payment information (though processing is typically handled by third-party payment processors), billing addresses, and information necessary to provide support.

Usage Data: We automatically collect information about how you access and use our site and services. This usage data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our service.
To improve, personalize, and expand our service.
To understand and analyze how you use our service.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To process your transactions.
To send you relevant communications, such as technical notices, updates, security alerts, and support and administrative messages.
To find and prevent fraud.
To comply with legal obligations.

Legal Basis for Processing Personal Data Under GDPR

We process Personal Data based on the following lawful bases:

The performance of a contract with you or to take steps at your request before entering into a contract.
Your consent, which you may withdraw at any time.
Compliance with a legal obligation.
Our legitimate interests, such as providing and improving our services, conducting marketing, and ensuring the security of our systems, provided that these interests are not overridden by your fundamental rights and freedoms.

Sharing Your Information

We may share your information with third parties in certain situations:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

Your rights include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.

Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as long as required by law. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by postal mail at:

Ospitalità Digitale
55 Via Antonio Gramsci
Florence, Tuscany, 50132
Italy